July 25, 2021

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I-Team: No answer reporting power problems? – WJW FOX 8 News Cleveland

CLEVELAND (WJW) — The FOX 8 I-Group has found extra people saying They will’t get by way of to C.......

CLEVELAND (WJW) — The FOX 8 I-Group has found extra people saying They will’t get by way of to Cleveland Public Power to report power out, particularly in extreme climate.

So, we’re investigating what occurred to a Cleveland Metropolis Hall promise To restore it.

Final yr, we first uncovered The drawback.

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We found some clients acquired no reply after An monumental storm. Others waited and waited for As a lot as 25 minutes.

So, The city said It’d out in A mannequin new system for taking your names. In November, a spokesperson wrote The city planning to “buy an interactive voice response system Which will take As a lot as 1,800 names conpresently.”

However, for this story, city hall Wouldn’t options Questions on that.

Sheila Harris tells the I-Group, simply weeks in the past, she additionally couldn’t get by way of to report power out Inside the Buckeye-Shaker Neighborhood.

She said, “I acquired a recording and a dropped name. It simply reduce out.”

So, she wonders about that new system.

She added, “I noticed no proof of it. Not a factor. I even tried nameing the mayor’s office.”

Friday morning, we referred to as The drawback line, and we even acquired a recording and waited 5 minutes simply with rain falling.

We needed to stroll into Cleveland Public Power headquarters and ask questions. However An indication Inside the entrance window says constructing closed. It’s been closed As a Outcome of The start of the COVID-19 outbreak. Nonetheless closed, even with so many factors now opening up as quickly as extra.

CDC: Delta variant anticipated to be dominant in U.S.

So, we referred to as Cleveland Public Power twice with out figuring out ourselves. Call-takers informed us they Weren’t Aware of any new system for dealing with problem names.

Again, city hall and Cleveland Public Power Did not reply Questions on no matter occurred to that new system.

Instead, the Mayor’s Office launched A press launch that said, Partially, “The CPP Call Center is presently absolutely staffed.  We’re additionally ready…To answer names…Inside the event of a dramatic enhance in name volumes. “

Through All of it, Sheila Harris simply Desires to cease worrying about getting by way of to get assist.

She said, “We’re left In the lifeless of Evening time, actually, with no information. No Method To Obtain The agency.”

We plan To maintain shining a spotlight on any factors getting by way of to Cleveland Public Power when The power goes out.